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Terms of service

These terms apply to quotes, orders, and services from LogoFlow, 1501 Ferry Rd, Suite 103, Grand Island, NY 14072 (hello@logoflow.com, 716-291-9283). By approving a quote or proof, you agree to these terms.

Quotes
Quotes are based on the item, quantity, decoration, and in-hands date you provide. Supplier pricing and stock can change, so quotes are valid for 30 days unless noted otherwise.

Proofs and approval
Every order receives a digital proof before production. Please check spelling, colors, sizes, placement, and quantities carefully. Production begins only after written approval, and approved proofs are final. Colors on screen may vary slightly from the finished product.

Artwork
You confirm that you own or have permission to use every logo, trademark, and image you send us for your order.

Payment
New clients: 50 percent deposit when the sales order is approved, with the remaining balance due upon delivery. Established clients: payment due upon delivery unless other terms are agreed in writing.

Production and delivery
Most orders deliver in 2 to 4 weeks after proof approval, depending on the item and decoration. We confirm your in-hands date before production. Delivery times depend on suppliers and carriers, and we will let you know right away if a date is at risk.

Overruns and underruns
Decorated products may ship slightly over or under the ordered quantity, as is standard in the promotional products industry. You are billed for the quantity actually shipped.

Changes and cancellations
Orders can be changed or canceled at no cost before proof approval. After approval, custom items cannot be canceled, and changes may add cost or time.

Problems with an order
Please inspect your order and report any defect or error within 10 business days of delivery. If the mistake is ours, we will reprint, replace, or credit the affected items.

Liability
Our responsibility for any order is limited to the amount paid for the affected items.

Governing law
These terms are governed by the laws of the State of New York.