Frequently Asked Questions
What if I’m not sure what products I want?
What if I’m not sure what products I want?
That is the normal starting point. Tell us the goal, who they are for, roughly how many, and when you need them. We come back with a short list of options that fit, with pricing, instead of a catalog to dig through.
Can I just get a ballpark price first?
Can I just get a ballpark price first?
Yes. Send the product type, the quantity, and how you want it decorated, for example a one-color print or embroidery. We reply within one business day with a range.
Is there a minimum order?
Is there a minimum order?
It depends on the item and how it is decorated. Many items start at small quantities, and some run higher. Tell us your quantity and we will match items to it.
How long does an order take?
How long does an order take?
Most orders deliver in two to four weeks after proof approval, depending on the item and decoration. Rush options are available on many items. Send your in-hands date up front and we plan backward from it.
Can I see a proof before anything is produced?
Can I see a proof before anything is produced?
Yes. A digital proof is standard before production. You can also ask for a photo proof or a physical sample. Proofs are only waived on rush orders or exact repeats, and only when you ask us to.
How does billing work?
How does billing work?
We send a quote first. Once you approve it, we send an invoice. Payment is usually due before production starts, unless we have agreed on other terms in advance.
What file do you need for my logo?
What file do you need for my logo?
A vector file, an .ai, .eps, or .svg. That is what suppliers need to print or embroider cleanly. If you only have a JPG or a PNG, tell us up front. We can clean up or redraw a logo so it reproduces properly.
Can you design the artwork?
Can you design the artwork?
Yes. A lot of projects need more than a logo on an item: a t-shirt graphic, event artwork, custom packaging, a layout for a gift box. We design those, and we take on larger brand work when it is needed. Tell us the idea and we will tell you what it involves before we start.
Can you ship to more than one location?
Can you ship to more than one location?
Yes. One order can ship in bulk to your office, or be split and sent to every location with tracking for each shipment. Send the addresses and quantities and we handle the packing and labeling.
What makes LogoFlow different from a promo products website?
What makes LogoFlow different from a promo products website?
A website hands you a catalog and a cart. We narrow thousands of options down to a few that fit your budget and your date, proof every item, and keep your artwork and specs on file so the next order takes minutes. You work with the same person from quote through delivery.

